Shipping policy
Shipping Policy
At Driftwood Vans, we know how important it is to receive your van conversion parts quickly and in good condition — because every delay means time away from the road.
Here’s everything you need to know about how we handle shipping across Canada, the United States, and other eligible destinations.
Order Processing
Orders are processed Monday through Friday.
Most products are processed with our suppliers or fulfillment partners within 1–2 business days of your purchase.
Some items may require additional time for proper packaging, supplier coordination, quality checks, freight booking, or fulfillment preparation. If an item has a longer lead time or is temporarily backordered, we aim to display that information clearly on the product page whenever available.
Many products sold by Driftwood Vans are supplier-direct, drop-shipped, special-order, vehicle-specific, or sourced specifically for each customer order. Once an order has been submitted to a supplier or fulfillment partner, cancellation may no longer be possible.
Pre-Orders
If your order includes a pre-order or pre-release item, we may either:
- Hold your entire order until everything is ready
- Ship available items separately, where possible
Estimated Delivery Times
Once your package leaves our supplier, fulfillment partner, or shipping facility, typical estimated delivery times are:
| Region | Estimated Delivery |
|---|---|
| Western Canada — BC, AB, SK, MB | 2–5 business days |
| Eastern Canada — ON, QC, Atlantic Provinces | 7–10 business days |
| United States | 7–14 business days |
Estimated delivery times are not guaranteed and may vary due to supplier processing, carrier delays, weather, remote delivery locations, customs clearance, freight scheduling, or other factors outside our control.
For U.S. orders, delivery timelines may also be affected by customs processing, tariffs, duties, brokerage review, or cross-border carrier delays.
Shipping Costs
Free Shipping on Most Orders
Most products on our store receive free standard shipping to most locations across Canada and the United States.
No codes, no catches — just a little extra help getting your build done.
For certain items, shipping rates are automatically calculated at checkout based on your location, order weight, and package size.
Some oversized, heavy, remote, or freight-shipped items may require additional shipping charges. These charges will be displayed at checkout where available, or communicated before fulfillment if a manual freight quote is required.
Tariffs, Duties & Import Fees
Driftwood Vans ships from Canada.
For orders shipping to the United States or other international destinations, the receiver is responsible for all applicable tariffs, import duties, customs fees, taxes, brokerage fees, and other import-related charges.
These charges are assessed and collected by customs authorities, carriers, brokers, or other third parties. Driftwood Vans has no control over these charges and cannot predict the exact amount.
We recommend contacting your local customs office or broker for more information before placing an international order.
Tariffs, duties, customs fees, taxes, brokerage fees, and other import-related charges are non-refundable and are not included in the product price or shipping cost at checkout unless specifically stated.
Remote Regions
Shipping to Yukon, Northwest Territories, Nunavut, remote regions, or limited-access locations may incur additional fees due to limited carrier access.
Please contact us if you would like an estimate before placing your order.
Important Shipping Details
Shipping Days: Orders ship Monday to Friday only. Orders placed late in the week may ship the following business week.
Street Addresses Only: We cannot deliver to PO boxes. Please provide a valid street address where your shipment can be received.
Expedited Options: Need it sooner? Contact us for upgraded shipping options. Items containing lithium batteries or other restricted materials may not be eligible for air shipping.
Address Accuracy: Customers are responsible for providing accurate shipping information at checkout. Once a package leaves our supplier, fulfillment partner, or shipping facility, rerouting may not be possible. If an order is returned due to an incorrect address, missed delivery, refusal of delivery, or failure to collect the shipment, additional shipping, handling, supplier, or restocking costs may apply.
Tracking: You will receive an email with tracking information once your order ships, where tracking is available.
Shipping Delays, Cancellations & Refunds
Shipping delays do not automatically qualify an order for cancellation or refund once the order has been processed, allocated, picked, packed, shipped, or otherwise prepared for fulfillment.
Please refer to our Return & Refund Policy for cancellation, return, and refund terms.
Need Help?
We’re here to help keep your van build on schedule from order to installation.
If you have any questions about shipping, delivery times, or freight options, contact us at: