Return & Refund Policy

At Driftwood Vans, we want every customer to receive the correct product in good condition.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, incorrect, or not as described, contact us within 10 days of delivery or pickup at info@driftwoodvans.life with your order number, photos, and a description of the issue.

Reports made after 10 days may be more difficult to verify with the supplier, carrier, or manufacturer, but will still be reviewed in accordance with applicable consumer protection laws.

We will review the matter and work with the supplier, carrier, or manufacturer toward an appropriate resolution.

Final Sale Items

Because most products sold by Driftwood Vans are supplier-direct, drop-shipped, special-order, vehicle-specific, or sourced specifically for each customer order, all sales are final unless otherwise approved in writing by Driftwood Vans.

We do not accept returns or refunds for:

• Change of mind
• No-longer-needed items
• Incorrect sizing or fitment selected by the customer
• Opened items
• Used items
• Installed items
• Special-order items
• Drop-shipped items
• Sale or clearance items
• Gift cards

Order Cancellations

Orders may only be cancelled if the order has not yet been processed by Driftwood Vans, our supplier, or our fulfillment partner.

If a cancellation is approved before the order ships, a 6% transaction fee may be deducted from the refund to cover non-refundable payment processing and transaction costs.

If an order has already been processed, allocated, picked, packed, or prepared for fulfillment, cancellation may no longer be possible. If a cancellation is approved, supplier fees, payment processing fees, handling costs, and restocking fees may be deducted from any refund.

Approved Exceptions

In rare cases, Driftwood Vans may approve a return at our discretion.

If a return is approved:

• The item must be unused, uninstalled, unopened, and in original packaging
• A minimum 15% restocking fee will apply
• The customer is responsible for all return shipping costs
• Original shipping costs are non-refundable
• Supplier fees, payment processing fees, handling costs, and additional restocking fees may also be deducted from any refund
• The customer must provide the carrier name and tracking number
• Items sent back without written approval will not be accepted

Refunds

If a refund is approved, it will be issued to the original payment method.

Please note that banks and credit card providers may take additional time to process and post the refund.

Consumer Protection

This policy does not limit any rights a customer may have under applicable consumer protection laws.

Contact

For questions about this policy, please contact us at:

info@driftwoodvans.life